Quality Overview provides a comprehensive introduction to the importance of quality and how to achieve it in both processes and products. A quality organization meets the needs of both internal and external customers. To do this, all the departments of an organization must work together and be equally focused on quality. Organizations use various methods, such as quality management systems and quality standards to ensure quality. After completing this class, users will have a greater understanding of how each department of an organization plays a role in achieving quality as well as common approaches to improving quality. This knowledge helps emphasize the importance of quality and prepares users to learn more about specific quality management methods so that they can help contribute to quality efforts. This leads to cost reduction and improved organizational success.
The training session will begin with a pretest to establish baseline understanding and prepare the learner for what to expect in the training material that follows. This module includes 15 lessons:
- The Importance of Quality
- Quality Products and Processes
- Internal and External Customers
- Quality Organizations
- Review: Quality Introduction
- Quality and Engineering
- Quality and Purchasing
- Quality and Production
- Quality and Sales
- Review: Quality Across Organizations
- Quality Management Systems and Standards
- Lean
- Six Sigma
- Total Quality Management
- Review: Quality Management
