Troubleshooting provides a comprehensive overview of various methods and tools used to troubleshoot problems. Troubleshooting often involves finding the root cause of a problem and being able to distinguish deviations from problems and early warning signs from warning signs. Many tools are used to collect and interpret troubleshooting data, including check sheets, fishbone diagrams, and Pareto charts. The 5 Why technique, brainstorming, documentation, and troubleshooting teams are common methods of gathering troubleshooting data. Troubleshooting teams gather data in order to find possible solutions. Teams must test solutions to make sure they offer long-term results. Troubleshooting is an extremely important skill for all areas of industry. The information provided in this class prepares students to solve problems and understand how to work to prevent them in many different settings. Without this knowledge, students would not be able to solve problems effectively.
The training session will begin with a pretest to establish baseline understanding and prepare the learner for what to expect in the training material that follows. This module includes 21 lessons:
- What Is Troubleshooting?
- Troubleshooting Teams
- The Root Cause
- The Root Cause: In Action
- Deviations and Problems
- Identifying Early Warning Signs
- Troubleshooting Review
- Gathering Data
- Troubleshooting Tools: Check Sheets
- Troubleshooting Tools: Cause and Effect Diagrams
- Troubleshooting Tools: Pareto Charts
- Troubleshooting Tools: 5 Why
- 5 Why: In Action
- Troubleshooting Tools: Brainstorming
- Troubleshooting Tools Review
- Prioritizing Solutions
- Testing for Long-Term Solutions
- Prioritizing and Testing Solutions: In Action
- The Importance of Documentation
- Procedures for Documentation
- Advantages and Challenges of Standard Troubleshooting Procedures
